Reporting Cisco Contact Center Enterprise (CCER)
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- Длительность: 2 days (16 hours)
- Дата: on request
- Цена: 2500$
Reporting Cisco Contact Center Enterprise (CCER)
Этот курс поможет:
- Consolidate disparate data into manageable, comprehensive reports
- Understand the business application of the CCE solution and how it provides a framework of correlation between core and optional components
Программа курса:
- Cisco Unified Intelligence Center Foundations
- Cisco Unified Intelligence Center — Basics
- Cisco Unified Intelligence Center — Deployment Models
- Cisco Unified Intelligence Center Administration and Operations Console
- Operations Console (OAMP) Console Introduction
- Admin User Management
- Cisco Unified Intelligence Center Attributes
- Stock Reporting
- Dashboard Features
- Cisco Unified Intelligence Center Custom Reports and Views
- Creating Views
- Building Report Definitions
Lab exercises
- Exploring Cisco Unified Intelligence Center (CUIC) OAMP
- Working with Stock Reports
- Working with Dashboards
- Value Lists and Collections
- Exploring Supervisor Defaults
- Using Groups
- Editing Report Views Pt 1 of 2
- Editing Report Views Pt 2 of 2
- Report Definitions and Drilldowns
- Create Custom Route Call Detail (RCD) Report Definition (Database Query) and Report
- Value Lists and Drilldowns
Вы научитесь:
- Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
- Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
- Discuss the functional attributes of the Cisco Unified Intelligence Center
- Customize Cisco Unified Intelligence Center Reports and Views
Предварительные требования:
To fully benefit from this course, you should have the following knowledge:
- Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required
- Understanding of Cisco Packaged Contact Center Enterprise components and call flows
- Experience administering Cisco Packaged Contact Center Enterprise
Записаться на курс Reporting Cisco Contact Center Enterprise (CCER)
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