ITIL Foundation (ITILF)

  • Duration: 3 days (24 hours)
  • Date: on request

ITIL Foundation (ITILF)

This course will help:
  • IT professionals gain knowledge to help optimize business processes to ensure consistent high quality IT services and increase user satisfaction
  • Understand the basic principles and key concepts of service and product management in the modern digital economy
  • Learn about using ITIL 4 recommendations to improve any aspect of your business
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Course syllabus:

  • ITIL
  • Service Management
  • Main Concepts: Service and Product, Service Management, Organization and Stakeholders, Value and Value Co-Creation, Service Offerings and Service
  • Relationships, Cost, Risk and Outcomes (VOCR), Utility and Assurance
  • ITIL Service Value Creation Framework
  • ITIL 4 core model focused on value co-creation in the form of service relationships
  • General system structure, components, inputs/outputs
  • Management
  • Continuous Improvement and the ITIL Continuous Improvement Model
  • Four aspects of service management
  • Organizations and people
  • Information and technology
  • Partners and contractors
  • Value streams and processes
  • External factors (PESTLE model)
  • ITIL Fundamental Principles
  • Optimization and automation
  • The central element of a value creation system is a set of interrelated steps used to provide valuable and quality products and services.
  • Improvement
  • Design and conversion
  • Provision and support
  • Value Streams
  • ITIL Management Practices
  • General management practices
  • Service Management Practices
  • Technology Management Practices
  • Certification Information
  • ITIL 4 Certification Scheme
  • Details about the ITIL 4 Foundation exam

You will learn:

  • Manage services
  • Understand the ITIL service value framework
  • Apply fundamental ITIL principles
  • Use 4 aspects of service management
  • Understand the value chain and streams
  • Apply general management, service and technology management practices

Pre-requisites:

This course requires students to have basic knowledge and skills in the field of IT and/or service management.

Sign up for a course ITIL Foundation (ITILF)